Additional Resources

• Helpdesk / Submit a Ticket
• How can I add my newest data to Simtech's national SPM dashboards?
• Video Tutorials

General Info

• How does HomelessData.com break down silos and help address working with data that is fragmented?
• We already have a HMIS. Why do we need HomelessData?
• What are the benefits of HomelessData.com over a tool that lets us upload our APR results to produce a dashboard?
• What are the factors that contribute to the cost of HomelessData.com?
• Where is the data on the landing page in HomelessData.com coming from?

Coordinated Entry

• How can I use the By Name List in HomelessData for housing prioritization?
• How can we use the "Client View" in HomelessData.com to support Coordinated Entry?
• What Contact Information Should I Provide for Coordinated Entry?

User Management

• How can I get a user account on HomelessData.com?
• I am an Administrator for HomelessData.com. How do I create new users?

Importing and Managing Data

• How are data imports and permissions managed in HomelessData.com?
• How can I confirm the warehouse contains a comprehensive data set for reports to be run over?
• How do I manually upload data into HomelessData.com?
• What do all of the codes in the CSV files mean?
• Where can I get more information about managing my data in ETO?
• Why do I need to export data from ETO in chronological order?
• Why won't my data load after I edited a CSV file (which I opened it in Excel)?

Reporting

• Are there step-by-step instructions for producing an accurate LSA report?
• Do I need to track Client Location in HMIS as well as the other universal elements?
• How do I generally run reports in HomelessData.com?
• How do I interpret "Data Issues" and "% Error Rate" in Q6A of the APR?
• How do I interpret the Capacity Utilization Chart on the Data Quality Scorecard?
• How do I interpret the new HUD Data Quality report and the Data Quality sections of the APR?
• How do I load 3 years of data to run the System Performance Measures?
• How do I run a Housing Inventory Chart in HomelessData?
• How do I run a Point In Time report in HomelessData.com?
• How do I run and submit an APR or CAPER based on the latest guidance?
• I have a project where the data is fragmented over multiple grantees and/or operating locations, what can I do?
• What are the steps for running and submitting System Performance Measures?
• What data is being reviewed in the SPMs and how can I prepare it?
• What do I need to know about the Project Descriptor Elements in the LSA?
• What does the "Data as of (date)" mean and how is it calculated?
• What is new in the Housing Inventory Chart for 2019?
• What project types are included in the LSA?
• Where can I get more information about HUD's System Performance Measures?
• Why are clients that gain a disabling condition after enrollment showing as an error count?
• Why are clients that have been deleted, or exited, still showing up in my reports?
• Why do questions in the APR or CAPER say that we are missing annual assessments, when we have entered them?
• Why does Q20b in the APR say that data isn't collected if it isn't due?
• Why does SPM 4 show significantly fewer people for the most recent fiscal year than past years?
• Why does the Point in Time report show fewer people than are actually in the family project?
• Why is a change in client income not reflected in the APR or CAPER?
• Why is SPM4 returning all zeros in the report?
• Why is the PIT number for permanent housing on the HIC report zero?
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Performance Management

• How can I monitor and improve performance within my community?