Performance Evaluation Scorecard

 

The initial motivation for developing a performance evaluation scorecard was to automate the project rating and ranking process for the annual HUD Notice of Funding Availability (NOFA) competition, but communities across the country have also found this scorecard to be valuable as a year-round tool to help encourage providers to align their work with community-wide goals.  These goals are largely established and informed by reviewing the System Performance Dashboards and the output from Homeless Management Information Systems after submitting the Longitudinal System Analysis (LSA) report to HUD.

While a single metric is useful for establishing how well a project is performing within a particular area, different measures should be looked at in unison to evaluate the overall performance of the project.  Looking at one variable in isolation is akin to determining the health of a patient simply by taking his or her temperature.  For example, the average length of time clients remain homeless is an important evaluation metric but does not account for other factors such as…

  • The percentage of clients who exit to positive destinations;
  • The total costs involved in order to achieve those outcomes;
  • The overall return on investment to the community;
  • If the project is serving the population it was intended to serve;
  • If clients who moved on to a positive living situation retained their housing;
  • The difficulty of the caseload

The Performance Evaluation Scorecards enable administrators to define custom scoring rules that can take all of these factors into consideration.  This approach prevents providers from being falsely incentivized to only serve those whom the staff believes are more likely to achieve positive outcomes.

The NOFA Rating and Ranking Committee can help identify the scoring criteria to be included within Project Evaluation Scorecards and assigns the maximum point values for each criterion within the scorecard.  By looking at all performance factors in unison the committee is able to evaluate projects based on their overall progress towards supporting established community priorities.